How to make your client stay with your company/business?

August 17th, 2010 § 0

I was talking to Preety this weekend about sisnolabs and our relation with clients. We are happy to summarize that 80% our clients keep working with us, after completion of their first project. It feels great. We have small business clients but happy enough to engage 10 PHP developers at sisnolabs. I thought to share our client practices, hope it will help someway to someone.

Following are the practices we are doing while working with our overseas clients.

  1. Provide good work as per his requirement foremost and first essential.
  2. Keep communication alive – even there is no work going on.
  3. Be honest – if due to some reason no work is done, do not appear with excuses. Be honest with your clients all the time.
  4. Keep dedicated programmer for each project – even project is small. This will help to get done any work come from that client anytime.
  5. Prove yourself first – this is my personal experience, do not expect so much at start. Once clients start earning from his website/system, it keeps you busy and pays well later.
  6. Don’t over promise – do not over promise to your client. Keep your words with client, no need to wake late night to make your client happy… 8 honest working hours are enough to get done any work.
  7. Like clients project – Try to understand client’s project and its business. Try to give good suggestions whenever needed.
  8. Give them all options to reach you. Email, Chat/Skype, phone, blog.
  9. Relaxation in payment options – they are also humans; many time they can have payment issues, give them enough time and options.
  10. Share about you and your team – my clients love to hear/see about my team, our party’s photos… do share.
  11. Never ever share your client’s business details to anyone. If you do let them know.
  12. Some time you are sort of programmers or they are busy on other projects, let them inform… if you are good, client can wait for months.

We are doing above things over the years and happy to say that now we do not need to look for work anywhere (though we do :) ). I have some great experiences over the years. Few clients are like childhood friends, we talk almost on any subject.

Hey visitor does share your facts, ready to learn from your experience too. Positive feedbacks are welcome.

Stay tuned. Rest is in next post.

2 php programmer joined sisnolabs

July 15th, 2010 § 2

Today 2 programmers joined sisnolabs. I feel great, now we are team of 9. So many things happen when couple of people join in a small team (new computers + new sit arrangements + more wires). Now office space is fully occupied. I sense within few months we need bigger workplace.

I am penning down every tiny activities, I believe I would love to read it later years. I still remember Preety and me working with single machine at Pune (my dad had bought machine for me at my college days in 2002). Thanks BABA for everything (will write more on my parents for sure but later).

Meanwhile last weekend picnic with team at salbardi was great fun – Salbardi Photos.

Rest on next posts…

picnic photos at Salbardi Amravati

July 14th, 2010 § 0

Salbardi – It is a beautiful place. We started from Nagpur and It took around 3 and half hour to reach there. We need to climb a lot to reach at top where Shiv Gufa is situated. It is situated at border of Maharashtra and MP. Perfect place for picnic it has jungle, river, caves, mandir. It is near to upper wardha dam (see few photos of dam).

Few facts about Salbardi (Amravati).
- Five days fair during Mahashivratri (thousands of people visit during Mahashivratri from Nagpur, Amravati and rest of the Vidarbha)
- Oldest shiv Gufa and Chakradhar Swami mandir
- RAM Mandir and Pandava Kila

on the way to Salbardi

on the way to Salbardi

upper-wardha-dam

upper-wardha-dam

upper-wardha-dam

upper-wardha-dam

upper-wardha-dam

upper-wardha-dam

Salbardi

Salbardi

Preety and Me :)

Preety and Me :)

team at Salbardi

team at Salbardi

at-Salbardi-shiv-gufa

at-Salbardi-shiv-gufa

at-Salbardi-shiv-gufa

at-Salbardi-shiv-gufa

Salbardi

Salbardi

team at Salbardi

team at Salbardi

on-the-way-to-Salbardi-shiv

on-the-way-to-Salbardi-shiv

I am alive

June 30th, 2010 § 0

Days are too short to do numerous things.

8 years back I was football player in college team and same time I played for private football club here in Nagpur for 4 years. I was very much fit at those days. Last year my knee was hit by arthritis attack (I know am spending a lot time in front of laptop but no choice)… had to take a lot pills (I hate being unwell) and visit doctors. I am more concern for my health now, I ride bicycle daily in the morning.

I start playing guitar (better learning) again. I used to learn at last company (thanks to Majid).  I hope this time I will continue :) . I miss couple of things like floating in the swimming pool, beer with friends.

Yesterday I wet in rain to meet local client again for ongoing project – discussion run for 3 hours. It was great to meet them. At sisnolabs now we 7 programmers are like family, we do work; we plan movies + picnics. Thank you guys being with me.

Preety – she is just amazing, never feel like I am married man. We have known each other since 2002 – we still like friends. I am blessed to have you.

Staty tuned – rest on next posts…

deal – first local client

June 21st, 2010 § 1

Today I signed first website development project with local client (though organization have branches all over the world) at Nagpur. Meeting with client was great and hopeful.

So far at sisnolabs we worked for overseas clients only. This will be different experience in many ways but looking forward to do many more projects with local businesses.

Stay tuned.

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